Shopping Guarantee
Our guarantee is simple. If the recipient is not happy with the quality of the flowers they have recieved, please contact us within 24 hours of delivery and we will offer to replace the flowers.
We are proud of our reputation for freshness, quality and customer service. We love our work and we want you to tell your friends that you love our product and service.
Privacy
We respect your privacy and do not pass on, trade or exchange your personal particulars. We do not pester customers with mail though from time to time we will advise you of our super specials ~ If your gift is anonymous then we will not pass on your details to the recipient.
Security
You can buy here with absolute confidence in your credit card details being protected. This site uses the security of Paypal to process all credit card payments.
Delivery
For delivery by a requested date we generally require 1-5 working days notice for fresh flower or hamper delivery and 10-20 working days for dried wildflowers. As a rule of thumb for special occasions we say 'give us a call the week before'.
During our peak gift-giving times we send literally hundreds of thousands of gifts. We send flowers for delivery during the week leading up to the special day ~ remembering that when we send flowers they are picked to order and guaranteed to last at least two weeks.
NOTICE FOR DELIVERY We generally request three working days notice as this applies to most of our deliveries, but please be aware that some deliveries can be made overnight whereas others can take up to twenty days.
DELIVERY TIMES Cannot be requested or guaranteed as all of our deliveries are made through a third-party.
DELIVERY WHEN NO-ONE IS HOME The deliverer will leave the parcel at the address where it is safe to do so, or if he feels that this is not an ideal scenario the parcel will be taken to the local post office and a card left to advise the receiver.
OUR GIFT AND FLOWER RANGE
o Wildflowers: Are delivered worldwide via Airmail*, being despatched from our WA nursery. *Wildflowers for Australian delivery will be delivered through our fresh flower courier system.
o Hampers: Are courier delivered throughout the UK, Europe and USA.
o Fresh Flowers: Are picked to order from the nursery local to the recipient, before being placed with seasonal filler and despatched in a presentation gift box with your personal message card and care instructions.
SPECIAL DELIVERY ADDRESSES
o Apartment / Unit Deliveries: We require the recipients full name, the apartment/unit number and the building's street address. For secure apartments where the deliverer cannot gain access a card will be left for the parcel to be retrieved from the local post office.
o Hospital Deliveries: We require the full name of receiver, the ward name or number, the hospital name and street address. Please advise whether the recipient is a patient/resident or part of the staff. For hospital deliveries we would like to advise that you not send large bouquets as space is often restricted, also note that most hospitals do not allow plants and some hospitals do not allow flowers in intensive or special care units.
o Funeral Deliveries: We require the full name of the deceased, the name and address of the funeral home, date and time of the funeral. Delivery will be made on the delivery day prior to the funeral as we cannot guarantee the time of delivery on the day.
o Hotel & Resort Deliveries: We require the recipients full name, the room name or number, the Hotel or Resort name and full street address. Please advise whether the recipient is a guest or part of the staff.
o Retirement Village Deliveries: We require the recipients full name, the unit number, and the street address of the village. Please advise whether the recipient is a resident or part of the staff.
o Caravan Park / Park Home Deliveries: We require the recipients full name, the home number, and the street address of the village. Please advise whether the recipient is a resident or part of the staff.
Currency
All prices are in Australian dollars and will be converted into other currencies by our bank on the day that the exchange is made.
100% Satisfaction
Any Problems with the quality of your order and we will replace it
Contact Us
Phone: +618 9443 9167
Fax: +618 9443 9165
Email Us
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